Pinerock Garlic - Terms of Service

By using this site, you (the customer or user) are accepting and agreeing to our (PINEROCK GARLIC) Terms of Service set out below:

SHIPPING
Current shipping timeframe: Please allow (2-5) business days from the date of purchase for dispatch of your order.

Shipping is within Australia only and is performed by Australia Post’s regular parcel service.

Pinerock Garlic cannot be held responsible for delays, damage or loss caused by Australia Post.

Quarantine restrictions on importation of  garlic into Western Australia and Tasmania prevent Pinerock Garlic from supplying orders to addresses in those states.

PRICES
All prices do not include GST as Pinerock Garlic is not registered to collect GST (ABN 89 847 809 772). Pinerock Garlic reserves the right to change the advertised price at any time, without notice. If the advertised price changes, products already on order will maintain the advertised price at the time the order was placed.


PRE-ORDERS
Pre-orders are available on items that are to be prepaid and then shipped at an indicated future date.

All items available for pre-ordering will be highlighted within the items’ sale window. By purchasing the item with Pre-order on it, you are agreeing to “Pre-Order” the item knowing a wait period will be incurred.

​Upon placing a pre-order, you are accepting that your order has been placed in a queue, and therefore you agree to wait until shipping commences and orders placed prior to yours are prepared and dispatched.

Order confirmation emails from Pinerock Garlic will provide an indicative estimate of the dispatch date of your pre-order.

Order updates from Pinerock Garlic may be provided by email, at the discretion of Pinerock Garlic, when there is a significant duration between order and supply, to give a more accurate indication of dispatch date if required.

Pre-orders are treated on a first-come-first-served basis, and early ordering will ensure that the first customer’s order will be allocated first dispatch position until all pre-orders are fulfilled.

On commencement of shipping, order backlogs will require time to address and Pinerock Garlic will endeavour to ship orders as efficiently as possible.


ORDERING
Your order has been securely placed once you have received an order confirmation email. The items will be reserved on your behalf until delivery.

Pinerock Garlic confirms all orders by email. If you do not receive an order confirmation after placing your order, please contact us.

Pinerock Garlic does not take any responsibility for any errors present on order confirmations. It is the customer’s responsibility to check and ensure their order and personal details are correct. If an order is dispatched with errors that were present on the order confirmation, you may be charged additional fees to correct the issue.

Orders are subject to acceptance and Pinerock Garlic reserves the right to cancel or refuse any order for any reason up until order dispatch.

Any claims regarding the accuracy or condition of your order, or if you change your mind about your order, must be made within 7 (seven) days from receipt of delivery (notification of “Delivery ready for Collection” by Australia Post). A cancellation fee may be charged.

Please read the item descriptions prior to purchasing. It is your responsibility to select items that are appropriate for your specific requirements and location. 

GIFT CARDS
Gift Cards can be purchased with a value option of $25, $50, $100, $150 and $200. They are redeemable for any goods for sale at Pinerock Garlic that are in stock at the time of ordering.

Shipping costs may also be redeemed if the selected goods plus shipping costs are less than or equal to the dollar value of the Gift Card. 

Gift Cards are valid for three (3) years from the date of purchase. The date of purchase and the expiry date are displayed on the Gift Card.

Instructions to redeem your Gift Card:
1. Visit www.pinerock-garlic.com
2. Select your items and go to checkout.
3. Enter the unique coupon code displayed on the gift card.

Gift Cards are non-refundable, non-returnable and not redeemable for cash.

 
QUALITY AND CONDITION
Pinerock Garlic takes great care to provide products of the highest quality.

As garlic is a live product, all care of these goods once received is the sole responsibility of you, the Receiver. Pinerock Garlic cannot be held responsible for loss of condition of the goods whilst in the care of the Receiver, whether due to handling practices, storage practices, planting practices, weather events or any other Receiver issue, either intentional or unintentional. 

INFORMATION
Material on this website may be generalised or summarised for the purpose of convenience and may have details omitted that could be significant to particular persons, or in a particular context.
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You should verify the relevance of the information on this website for your own needs. It is not intended to be nor should it be relied on as a substitute for professional advice.
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INTELLECTUAL PROPERTY RIGHTS
Unless otherwise indicated, Pinerock Garlic owns or licenses all rights, title and interest (including intellectual property rights) in its website and the entirety of the content. Your use of the Pinerock Garlic Website and your use of and access to any content does not grant or transfer to you any rights, title or interest in relation to Pinerock Garlic’s website or the content. You must not:

1. Copy or use, in whole or in part, any content.

2. Reproduce, re-transmit, distribute, disseminate, sell, publish, broadcast or circulate any content to any third party.

3. Breach any intellectual property rights connected with Pinerock Garlic’s website or the content, including (without limitations) altering or modifying any of the content, causing any of the content to be framed or embedded in another website or platform, or creating derivative works from the content.
    

Descriptions depicted in our website

All products supplied by us are to the best of our knowledge, described as closely to the information we receive as suppliers of goods from an outsourced organisation/s.

Items called ORGANIC on our website is describing the origin from which they were grown or obtained.
While every effort is taken to supply products that are true to their description, we cannot and will not be held liable for our outsourced suppliers